How to Order - Your Questions Answered
Getting Started
Q: How do I get started with my project?
A: Simply contact Joe! Phone or WhatsApp on +34 641 193 375 to discuss your requirements and arrange a convenient time to visit your location.
Q: Do you come to my location?
A: Yes! We visit every client’s location. This allows us to see your space, understand your vision, and take accurate measurements for your project.
Q: What areas of you serve?
A: We provide signage and printing services throughout Costa del Sol, including Benalmádena, Fuengirola, Torremolinos, Málaga, and Marbella. Installation services are available from Málaga City to Marbella, with product delivery across Spain.
Q: Is there a charge for the initial consultation?
A: No, the initial consultation and site visit are completely free. We’ll spend time discussing your design ideas, requirements, and what you want to achieve.
The Design Process
Q: What happens during the site visit?
- Discuss your design ideas and preferences
- Take all necessary measurements
- Advise on the best materials and options for your project
- Answer any questions you have
- Provide guidance on what will work best for your space
Q: How long does it take to create my designs?
A: Once we’ve visited your location and gathered all the information we need, we typically have initial designs ready within one week.
Q: Will I see the designs before anything is made?
A: Absolutely! We’ll send you the design concepts for your approval. We want to make sure you’re completely happy before we move forward.
Q: Can I request changes to the design?
A: Yes, of course! We’ll work with you to refine the design until it’s exactly what you want. Your satisfaction is our priority.
Q: Can I see examples of your work?
A: Absolutely! Visit our Gallery to see examples of our custom signage, window vinyls, business cards, and menu designs for businesses across Costa del Sol.
Production & Delivery
Q: How long will my project take?
Q: What affects the production time?
- The type of product (signage, menus, business cards, etc.)
- The size and complexity of the design
- Current supplier lead times
- Whether installation is required
Q: Do you deliver and install?
A: Yes! We provide delivery throughout Spain and installation services locally along the Costa del Sol (from Malaga City to Marbella).
Q: When is installation done?
A: For bars and restaurants, we typically install during daytime hours when you’re closed, so there’s no disruption to your business.
Q: Do you offer rush orders?
A: While our standard turnaround is 1 week for design approval and 2 weeks for production and installation, we may be able to accommodate urgent projects where possible. Contact Joe to discuss your timeline.
Payment
Q: When do I need to pay?
- 50% deposit – Due when you approve the final design
- 50% balance – Due on delivery or installation
Q: What payment methods do you accept?
A: We accept cash, PayPal, and credit cards.
Q: What happens if I need to cancel my order?
A: If you cancel after approving the design and paying the deposit, the 50% deposit is non-refundable as we will have already begun work on your project.
After Your Order
Q: What if I need support after installation?
Q: Do you offer a warranty?
A: Yes, all our work comes with a 12-month warranty. If there are any issues with materials or workmanship, we’ll analyze the situation and address it accordingly.
Q: Can I order updates or changes later?
A: Absolutely! Many of our clients return for menu updates, seasonal changes, or additional signage. We’re always happy to help you keep your branding fresh and up-to-date.
Ready to Get Started?
Contact Joe today to begin your project:
💬 Call or WhatsApp: +34 641 193 375
We look forward to bringing your vision to life!
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